Poor customer service

I was really disappointed to switch my TV to find out that DSTV was suspended due to nonpayment. I normally do annual payments prior 1 April of each year. I took it up with one of ladies in call centre and promised me to cascade the matter. At around 1.25 pm it was reinstated. I phoned them again and the agent said he would refer the call to Duncan, the team leader who refused to talk to me. I am really perturbed by their customer service and lack of accountability