AN
Andiswa N

1 reviews | Active since Dec 2019

27 Oct 2020, 09:46

POOR CUSTOMER SERVICE

Absolutely the worst customer service I have experienced in my life. They double charged me and they keep telling me that they are processing my discount ( for the past 30 days) . I have received no proper assistance at all. My account is now inactive because of their negligence and they’re telling me that I should go to the center to fix the issue which I have more than 3 times this month alone . I live 30mins away from the nearest center so it is a lot of petrol money and also they also have been finishing my airtime non-stop with their useless service. I highly would not recommend this organization as it just does not care about their customer They are just a profit making company.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Oct 2020, 10:29
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team