POOR CUSTOMER SERVICE

Good day

I have an issue the signal since the day before yesterday, I contacted multichoice via their whatsapp chat and spoke to one of their consultant who failed to assist me, he/she asked me few questions where I provided all the info they requested, the most one was the strength and quality which I have sent screenshot to him/she and everything was fine both strength and quality was on 100% after noticing that everything it's okay then came up with an excuse to say the issue is with my decoder because he/she couldn't figure what the problem is, how come such big or pathetic company like multichoice have no idea what the problem is or hire people's who doesn't have experience or knows what they talking about especially with their products. This is pathetic and disgusting to have this big company to know their products ins and out on how to assist their customers. I even sent them an email this morning and never received any feedback to show that they are useless, disgusting and pathetic. Even now I'm still without signal but they expect to pay full price month end or if not they block they block the channels because that is what they know more than anything, this is pathetic or poor customers service from a big company like multichoice. They are Blood sacking ticks when it comes money but provide disgusting customer care, I want my signal to be fixed asap. I can't tolerate this poor customer service The whole world should know how pathetic and disgusting this company is.