Poor Customer Service

I have never dealt with such an *********** and unprofessional customer service team as DSTV’s. We were upgraded without our consent, and when the service was disconnected, they demanded payment for a balance that we never requested or authorized.

This issue has been ongoing for weeks, with no resolution in sight. The support line is completely unprepared, with no case numbers or records of previous conversations. Every call feels like starting from scratch. They leave you on long hold times, wasting your time with no results.

To make matters worse, I spoke to Onisine from the Port Elizabeth branch, who flat-out refused to provide details of her department and was unhelpful throughout the call. The lack of accountability and professionalism is shocking.

If this is the standard DSTV operates at, I would strongly advise anyone to look elsewhere for their entertainment services. This has been an absolute nightmare!