Poor Customer Service

I'm so annoyed with Multichoice and their poor customer service 😒. You will call in with a query and when the line cuts off,you must call in again with your airtime to start the whole process again with a different agent.If the calls are recorded can that same agent not call back and finish what they started???The simplest query turns into a nightmare because of their poorly trained agents who don't know what they are doing! BULL**** if you ask me they might as well shutdown at this point 👉