Poor Customer Service!!!!!!!!!!!!!!!

I am extremely dissapointed with the services that I am receiving from the price lock department. My debit order for Feb did not go off and I was told that it's because there is no 30th in Feb. Absolutely horrific answer. Be that as it may I was liaising with a gentleman by the name of Daniel Tshhilombo who advised that there is a problem with *****lock debit orders and my line will not be suspended as it is not my fault. Today I called and spoke to sagree Naidoo for the 30 minutes who was not able to assist me. She also mentioned that there are no 30 days in Feb hence the debut ddi not go off. She asked that I pay the amount as well as a R250 service fee which I refused to as this is not my fault. I asked for a manager and apparently her manager uvika ramphall was in a very important meeting and could not come to assist me. She transferred me to insurance who was going to transfer me to pricelock and after a 30 minute call with no outcome the call was disconnect. The services from the consultants are absolutely pathetic and unprofessional. The senior of multichoice need to look at employing professional people who can provide good customer service as half these employees do not know what's going on. I called back and spoke to nokuzola Zulu. Who finally knew what was going on and assisted me. Mr CEO of miltichoice u need more Nokuzola is ur team instead of the sagree and Daniel's and uvikas of the world. I await ur response to this matter