jM
jafta M
1 reviews | Active since Mar 2017
11 Feb 2021, 10:58
Poor customer service
I received a call on the 03 rd of February and i agreed to a price-lock explorer with a promise that it will be installed on the 11 February by an accredited installer as confirmed by the sms i received with the following reference Y5DGRQ. when i tracked my installation it showed that i am scheduled for installation on the 19th of Feb by an accredited installer in Springs whilst i stay in Daveyton and there are plenty of accredited installers in Daveyton. i request that i be allocated an installer from Daveyton so that when i have issues i will be able to contact that person instead of calling someone that is 30 KM away. I NEED A DAVEYTON ACCREDITED INSTALLER PLEASE.
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Replies (1)jM
jafta M's updateReviewer Update
11 Feb 2021, 19:23I requested to be contacted by people at the installation department, I will be waiting for their call. Because I don't understand why should I be allocated an installer 35 km away whilst there are accredited installers where I stay. DSTV needs to empower local people who are nearby incase we need them.
jM
jafta M's update11 Feb 2021, 19:23
Reviewer Update
I requested to be contacted by people at the installation department, I will be waiting for their call. Because I don't understand why should I be allocated an installer 35 km away whilst there are accredited installers where I stay. DSTV needs to empower local people who are nearby incase we need them.