Poor customer service

Dear DStv,

I am very unhappy with how I’ve been treated. I paid my DStv account, but I used the wrong reference number by mistake. I sent my proof of payment and called your customer care. I was told that the money will be moved to the right account.

You connected my DStv, but the next day it was disconnected again. This has been going on for two weeks. I have used my own airtime to keep calling. Every time, I’m given a different answer or a new reference number. This is not fair.

On Friday, I asked to speak to a manager, but the agent named Smangaliso hung up on me. I feel disrespected. I paid for a service, and I’m not getting it.

Please help me by: 1. Fixing the payment on my account. 2. Reconnecting my DStv and keeping it connected. 3. Giving me proper service and an apology.

I am tired of calling again and again. Please fix this now. ID: ***