1 reviews | Active since Dec 2016
Poor customer service
Hi Below is the query i sent to dstv as the amount due was ridiculously high
What package am i on now and why is my amount due R213,57? Ans: You are on DStv Access for R110, however you have decoder insurance and charged a reconnection fee as your services were disconnected. ~NNS ...and this apparently was due to the system issue but i am liable why i wish to know
Dstv *********** responses 1.The system disconnects when payment is not made in time and charges a reconnection fee. ~NNS 2.Sorry we do not say you made a late payment, we are only trying to explain how the reconnection fee works. ~NNS 3.Once payment is not made in time, services get disconnected and a reconnection fee is charged to reconnect. ~LP 4.Please note that a reconnection fee was charged. Apologies for any inconvenience caused. ~LP
No apology, no they'll fix nothing
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Hi
Below is the query i sent to dstv as the amount due was ridiculously high
What package am i on now and why is my amount due R213,57? Ans: You are on DStv Access for R110, however you have decoder insurance and charged a reconnection fee as your services were disconnected. ~NNS ...and this apparently was due to the system issue but i am liable why i wish to know
Dstv *********** responses
1.The system disconnects when payment is not made in time and charges a reconnection fee. ~NNS
2.Sorry we do not say you made a late payment, we are only trying to explain how the reconnection fee works. ~NNS
3.Once payment is not made in time, services get disconnected and a reconnection fee is charged to reconnect. ~LP
4.Please note that a reconnection fee was charged. Apologies for any inconvenience caused. ~LP
No apology, noR they'll fix it nothing
SOMEBODY PLEASE! FIX THIS!!
Hi
Below is the query i sent to dstv as the amount due was ridiculously high
What package am i on now and why is my amount due R213,57? Ans: You are on DStv Access for R110, however you have decoder insurance and charged a reconnection fee as your services were disconnected. ~NNS ...and this apparently was due to the system issue but i am liable why i wish to know
Dstv *********** responses
1.The system disconnects when payment is not made in time and charges a reconnection fee. ~NNS
2.Sorry we do not say you made a late payment, we are only trying to explain how the reconnection fee works. ~NNS
3.Once payment is not made in time, services get disconnected and a reconnection fee is charged to reconnect. ~LP
4.Please note that a reconnection fee was charged. Apologies for any inconvenience caused. ~LP
No apology, noR they'll fix it nothing
SOMEBODY PLEASE! FIX THIS!!