Poor Customer Service

When we canceled Multichoice I called them to confirm so they told me that I owe them R137.19 for Admin fees. I paid the outstanding amount on 5th December 4th December 2022. I sent an email to Shapiro Shaik Defries on 7th June 2023. They sent me another email on 29th August 2023 but the amount was now R162.39. spoke to a person at Multichoice and he confirmed that the account was nil. I went into Standard Bank in Kimberley last year for a proof of payment but it wasn't possible because it's more than 6months old. So someone is not updating their records so it's easy to send me emails with a ridiculous amount, I mean now really.

I tried calling the number *** but it reflects as a possible ****.