Poor customer service

Sent a query to support at Dstv about Dstv app not working and buffering each time I tried to logon.Response I got left much to be desired & was dismissive of requested resolution of problem at hand.Without even finding out what phone am I using,response was app won't work on certain phones which even naming an example of a particular phone that does not support the app instead the individual (anonymous) who sent response did not know his/her story as he said referred to Dstv stream/ whilst my query was on Dstv app