Poor Customer Service

On the 19th November 2019 I called in spoke to Thembeka, for a downgrade and all was successful and she advised on the 21st December I'll need to pay in R105.00 for my package. On the 26th December I paid R175 (R105 + R50 Activation Fee + R20 Insurance). My package wasn't activated and I call in on the 26th December spoke to Meme, she advised my account was outstanding R170.00 and I advised I just paid R175 and she placed me on hold to check and she picked up the amount and said she'll have to get back to me after she has listened to the recordings of which she didn't and the 27th I called. He reffered me to Luthando Mthethwa, who claimed to be a manager and he couldn't assist and he decide to hang up on me after making me hold for 30 mins. Called back spoke to Neliswe, and she advised that the guys are in a different department and placed me on hold for 20 mins.