DB
Darryl B
1 reviews | Active since Oct 2013
24 Jan 2020, 10:51
Poor customer service
I am trying to change my DSTV package. There are options to do this on their web site & their App. This feature, however does not work. When you submit the request it's getting a server error. Their Twitter Service is down. The WhatsApp service does not respond. If you phone the help line it is impossible to speak to a person. You just get referred to their online services. Completely unacceptable
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Jan 2020, 13:11Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 Jan 2020, 13:11
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DB
Darryl B's updateReviewer Update
24 Jan 2020, 15:56Thank you for your response. I managed to speak to a person at your Cape Town call center. (Who was very helpful b.t.w). I have now sorted out my problem.
DB
Darryl B's update24 Jan 2020, 15:56
Reviewer Update
Thank you for your response. I managed to speak to a person at your Cape Town call center. (Who was very helpful b.t.w). I have now sorted out my problem.