1 reviews | Active since Apr 2013
Poor Customer Service
Having up graded to the prime program bouquet we still have not received our promised printed program guide. It is now past mid month. They, DSTV , don't seem to realize that posting the printed program guide from Mid Rand at the beginning of the month and expecting it to get to Cape Town is pretty useless. However, since they have a virtual monopoly on pay TV in South Africa why should they worry about customer dissatisfaction?<br> <br> Another matter: My wife has for many years been an avid follower of BBC East Enders. This was available until a short time ago on DSTV Extra bouquet R 425 per month. As of 19th of this month this program has been shunted up to the Prime bouquet at R 699 per month. They, DSTV, advise that East Enders will only be available until 21 December - so is this yet another on this company's little tricks to con us into up grading to the Prime bouquet and then leaving us in the lurch as of the 22 December?
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mail room department because they have access to the schedule of magazines postage. The content supplier of East Enders underwent restructuring. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mail room department because they have access to the schedule of magazines postage. The content supplier of East Enders underwent restructuring. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile