JM
Jo-Anne Marais
1 reviews | Active since Aug 2015
11 Aug 2015, 11:15
POOR CUSTOMER SERVICE
Two weeks ago (29 July 2015) I made a payment of R800 towards my monthly premium of R699. <br> <br> I requested that they do a change of ownership for me and activate my services as I am a new Explora client. I faxed the change of ownership documents, I emailed it to Multichoice's \change of ownership department"and I have personally taken it to one of their walk-in branches. There is where my problems started. I asked for a change of ownership and I got a whole heap problems. First they disconnected my services"
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DStv (MultiChoice)'s replyOfficial
14 Aug 2015, 09:08Hello JoJo007,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm your DSTV services are active and the change of ownership was done, both decoders are active on Xtraview as requested. Please refer to your personal email for further assistance regarding the reconnection fee.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm your DSTV services are active and the change of ownership was done, both decoders are active on Xtraview as requested. Please refer to your personal email for further assistance regarding the reconnection fee.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply14 Aug 2015, 09:08
Official
Hello JoJo007,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm your DSTV services are active and the change of ownership was done, both decoders are active on Xtraview as requested. Please refer to your personal email for further assistance regarding the reconnection fee.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm your DSTV services are active and the change of ownership was done, both decoders are active on Xtraview as requested. Please refer to your personal email for further assistance regarding the reconnection fee.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,