1 reviews | Active since Mar 2020
Poor customer service
ENQUIRY REFERENCE NUMBER : ***0
Dear DStv customer,
Thank you for contacting dstv.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
do you remember the name of the team leader you spoke to? I want to escalate this to him or her so that she\he can give you feedback
Kind regards,
Themba Sambudla
On Sat, 24 Oct at 1:09 PM , Alan FOULDS <***> wrote:
To whom it may concern.
I have been experiencing consistent problems with connectivity to Showmax and catch-up.
Numerous so called accredited installers( these were supp**** by Multichoice) came to my residence to resolve problems experienced. Each installer then informed me that a certain piece of equipment was required. All these call out cost me exorbitant amount of money over the last six months.
Monday the 19th of October 2020 I made another call to the call centre due to being unable to watch Catch-up and Showmax.
I was advised to take the explora to Henberg Electronics as it was suspected that there was a problem with the hard drive.
The decoder was replaced by Henberg, however we are unable to watch Catch-up and Showmax. Further to this the 3rd device (extraview) in my pool room is now dysfunctional since the main explora was replaced.
Yesterday I made 5 calls to the Multi choice call center and your revolvers were unable to rectify my challenges as explained above.
My last call for the day I spoke to a manager at the cancelation department who attempted once more to rectify the problem after numerous attempts she informed me that she was going to discuss the matter with her team leader and that she would call me back.
She did return my call and informed me that someone from field services will call me today(Saturday) to come and resolve the problems experienced. As of now 13h00 I've not received the call as promised.
I'm now insisting that a senior manager contact me so that this irritating matter can be corrected once and all.
This communique will also be posted on Hello Peter on Sunday.
I'm awaiting in anticipation for a POSITIVE response.
Regards
Alan Foulds
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Had I not posted a review on Hello Peter DSTV more than likely would not have responded.
DSTV need to take a serious look at their so called accredited installers as well as retraining staff at the help desk.
I called in the services of a private technician who immediately identified the problem which was resolved in under 20 minutes.
When defective decoders are replaced my advice is that your resolvers attend to the problem at the customers residence and not have customers taking in the decoder to a "accredited DSTV centre where they are unable to pair all of the decoders to the domain decoder.
This once more put me out of pocket due to incompetence.
Had I not posted a review on Hello Peter DSTV more than likely would not have responded.
DSTV need to take a serious look at their so called accredited installers as well as retraining staff at the help desk.
I called in the services of a private technician who immediately identified the problem which was resolved in under 20 minutes.
When defective decoders are replaced my advice is that your resolvers attend to the problem at the customers residence and not have customers taking in the decoder to a "accredited DSTV centre where they are unable to pair all of the decoders to the domain decoder.
This once more put me out of pocket due to incompetence.