Poor Customer service

I have been trying to change my credit card details for a recurring payment on DSTV. It's unbelievable how many different answers I have received from DSTV regarding this. I have been told that you can no longer pay automatically on credit card on a monthly basis, however as a customer who did this I never received notifications. Then I have been told to try do this on their app. The link on their website does not work, and no one can provide a sensible explanation when asked when this change took place. All in all its really a poor experience to deal with DSTV's customer service.