Poor Customer Service

Our HD PVR packed up and we were informed that it was irreparable and we need to upgrade to a Explora. My daughter sent us her one as they upgraded to a Explora last year, but unfortunately she omitted to send the smart card so when the call centre tried to connect the HD PVR to the Explra on the other side of the house it would not work, she told us not worry she will set every thing up and when the smart card arrives just inserted it and alls well.<br> <br> That did not happen because DEAR OLD MULTICHOICE was upgrading their systems, and guess what now extra view does not work on their side, so they put new systems in place that were not tested and don't work. We have been struggling with this now for three weeks, with no promised call backs for technical. Nothing, Nada not even a whisper from them.<br> <br> Multichoice's service is pathetic and the help desk must rate as one of the worst in the industry, nothing gets resolved the first time round, it always takes numerous calls before it eventually gets sorted out.<br> <br> We can be contacted via email [Email Removed]