Poor customer service

Multichoice stop abusing your customers. i called customer service for help they told me they'll log a complain since they cannot solve my issue and in 48 hours someone from multichoice will give me a call to solve my matter(that was 27th July) but till today 03 August they ddnt bother.

Fine I called them again yesterday 02 August for the total due payment, I was told R288,79 including insurance, last month grace period access and activation. After making payment I asked the consultant to activate my service, surprisingly she told me that I still owe another R35 for activation. I challenged her based on her previous statements but she told me there's nothing she can do simply because she's at work, to avoid consuming my airtime for nothing I paid that amount but my service was not activated. I had to call them again for activation the Consultant now came with new excuse which was their system is down she cannot help me, then I had to be furious and challenged her statement based on all the calls I made since the 27th then she said please hold line I'll get back to you but she never came back till I hug up.

Honestly I'm angry. My service is still off and if we skip our payment due date you guys charge us but if your system it's down and we can't receive your service you guys does not refund us. Your customer service is poor