POOR CUSTOMER SERVICE

March 2019, I changed my HD decoder to Explora using the same package (compact), and I obviously had to pay a lil bit extra for the recording and rewinding option. so in total I am paying for; 1. My moms Excess + insurance 2. My compact + extras and insurance the amounts adds up to +-R620 Now mid May my decoder was blocked, no notice no explanation, and when I called DSTV they told me about payments that were bouncing back and so many reversals happing in my account. I asked them how come I was not told about all these activities until now because on my account nothing. Long story short I then spoke to a guy called Gerhard Joel who looked at my account and here what he said; "I Checked the account and this is my findings

when the first debit order came back as unpaid of 524 you called in to change payment date and it was charged to the 15th to what was shown on the system the consultant done a debit order on the 15th april of the amount of 680.26 where the was an amount outstanding of 207.20 which was charged from the 2nd april to the 11th april and also a pro-rata charge of 142.06 from the 11th april to the 14th april we then raised charges on the 15th april to the of 105 for access package which left the account on a credit of 251.74.

We then debited amount of 787.52 which left the account on a credit of 1039.26 charges were raised from the 15th april to the 14th may of 514 for compact including insurance on your mothers decoder which left the account on a credit of 525.26

system shows we the debited amount of 93.74 on the 15th may which leaves the credit on 619 which is the monthly subscription

Then the amount of 787.52 came back as unpaid on the 29th may that debited on the 14th may so meaning we have received late communication from the bank about the reversal so this is why the account is disconnected and has an outstanding amount. the services were active on the account till the 7th June so the charges raised were 694.51

so now that the payment date is being changed to the 25th each month we are charging an amount of R1117.86 to have services reconnect till the 24th june ."

So at this point I payed the required amount at checkers which by the way was R1041.00 according to their system, and at this point I asked DSTV to switch the debit orders to manual payment, and this is 14/05/2019 forward to today, In the morning I switch on my tv and my account is blocked, called dstv and they told me I now owe R55 which I payed, and my tv is still not activated. So I called them again and the now telling I need to pay +-R450 for them to connect my dstv because I called to say I want my dstv deactivated, and i'm how and when did I do that, they cant answer. So I ask the agent if I pay that amount how much will I pay next month and she says R125.00 NOW I'M VERY CONFUSED AND DISAPPOINTED AT THEIR SERVICE, HTIS IS FRUSTRATING.