Poor customer service

My services are currently disconnected even though my payments are up to date with minmin DSTV, when I called to enquire Phelile spent full 23 minutes putting me on hold to get me a supervisor and ended up cutting the line on me, had to call Lufuno and Msunzo couldn't help finally Moganiwa answered and was told there issue has been escalated but cannot reconnect me as they are offline for more than two hours, was made hold again for 26 minutes to speak to Martha the supervisor who promised to call back within an hour as they had a technical glich on their system which created this on my account, to my amazement this is the second time as even last month was disconnected and was told is was a system error, hence customers are cancelling their subscription the customer service is appalling and down to zero, not even the decency to at least credit me with the viewing time not to mention my airtime for holding for so long and the problem is still not solved