Poor customer service

I called MultiChoice to cancel my service 2 weeks back and I told them I will call back to reconnect when I have money into my account, and also request the debit order to be changed because of the change into my financial situation.

However I received money today and called to reconnect my service but not on premium but on compact. I was told that the system will not allow them to do that, I must only reconnect on the day which the debit order goes through. So I have to wait till the 21st of April just to reconnect the services, to me this is not good customer experience.

Can someone please assist.