Poor customer service

We disconnected our Dstv about 1 year ago because of the cost. Quick process to get out of it..now I tried since Friday to connect it again. Paid a fee to connect again...nothing...every time we chat to a online consultant same story...didn’t get the proof of payment. We send it 3 times to 3 different agents...needles to say...still not on...went on a 4t time...guess what....asked me to send email again with **** of payment...DSTV for a company who is loosing clients by the day to Netflix and streaming you aren’t very helpful...and I thing I might just stay with Prime and Netflix