Poor customer service

After numerous messages sent (without any response!!!!!!!!) and the call I made today complaining about a lot of my channels not showing (without any error codes) on my decoder, the old and seems to be the easiest answer from DStv's call centre is that it must be an weather issue and I need to get an installer to check, which will cost me R450. They are quick to demand you to pay your subscription fees but when it comes to help they don't hesitate to leave you in the dark. No wonder a lot of people are cancelling their subscriptions. I mean if a little rain is to much for their sensitive equipment to handle then it seems like the way to go!