poor customer service

had a problem with dish says no signal it went defective due to power surge. chatted to consultant at dstv and told them i need to cancell my subscription until i can afford to buy a new dish and do installation . how can i pay for whole month yet im not using the service. least multichoiche could do suspend services untill customer phones back and reconnects service. when we pay early they dont have a problem but if we dont pay thwy quickly disconnect or suspent services. dstv is being unfair. i will put them on social media and let people decide if they doing the right thing.