1 reviews | Active since Sept 2012
POOR CUSTOMER SERVICE
I am utterly disappointed of the poor customer service of Multichoice / DSTV. DSTV introduced a DSTV Package for 24months contract for R799. In April 2015 I've app**** for this package just to received the Explorer in June 2015. When I've received the Explorer it was without a splitter box. They never informed me that they've been out of stock and penalising me for their ***********. I've only discovered when the guy came to install the Explorer. They are passing the buck from one person to another. We've been billed with R909 instead of the R799. This DSTV have become a headache and a BIG problem. If I've knew that this is the type of service you get from a company like Multichoice, I would have never installed a Explorer. You can't understand the statement that they sent you. I would like that this problem be sorted out.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert