Poor Customer Service 😕

I've called their contact centre in order to downgrade from dstv compact to dstv access and I was told I'll have to pay R270 which I did pay yesterday without any hesitation. But still my dstv hasn't been playing yesterday in the afternoon I've sent any email asking to be reconnect, there was no response till today I was asked to send Proof of payment which I did after that the person who was assisting me just went mute on me kept on asking what's happening. Even now my package hasn't been reconnected I don't know what's so difficult 😕😡Can someone attend to this issue asap or can I be refunded my money

That's why I had stopped using their service!!!!