Poor Customer Service

I am writing to you to explain about a bad service experience I called the call center at 10:33 and Palesa answered and pretended not hear me and kept me on hold and transferred my call without making me aware. It is appalling to witness an employee of such respected company to behave in such a manner , was shocked and disappointed to have been treated in this way and believe you should be made a aware of your employee's actions.

I am open to discussing the matte further and I should hope that you will respond with a solution to prevent this incident happening again.