Poor Customer Service

Good day, I am very upset last month I phoned to upgrade my 3 decoders to Compact and I paid the amount that I was advised at that time. Now all of a Sudden I am owing a R261 that I don't know where it's coming from and when I call the call center the machine says R261 is due on the 28th of September 2018. My services are now suspended.

Today at 07:45 I phoned the call centre number ********** 222 and I requested to speak to a Manager and no one wanted to talk to me i was put on hold for 10 minutes, the consultant came back to me and said her supervisor is busy and they promised to call me back within 15 minutes and that never happened. I am sick and tired of Multichoice and their incompetence it's a pity you guys don't have competitors otherwise I would have left long time ago.

Can someone resolve this ASAP before I loose my mind.