Poor customer service

For two months in a row now my DSTV has been disconnected due to non payment. After contacting DSTV twice telephonically I was assured that this will not happen again as the account was paid. On 15.11.2017 I received another sms saying that my service have been suspended due to non payment. I called to find out what was going on and I was told that the sms was send out in error. For 4 days now my DSTV have been disconnected. On 22.11.2017 I contacted DSTV via Facebook because my airtime have been depleted trying to sort out the DSTV issue. According to DSTV my bank reversed R114 on 15.11.17 (the same day I called) as unpaid. The payment I made on 27.10.2017 was for R125, a bank will not reverse a partial payment if the funds did not clear. I have never hear of such bull****. First I was asked for proof of payment which I send, then I was asked for a bank statement so I send one from the 23.10.2017 till 22.11.2017, there are no reversal or unprossed transactions reflecting. Then I was asked to send a bank statement from August 2017 up until now. I refused and asked for the DSTV finance team to do a recon on the account and then to call me to discuss the matter. Up until today I have not received a recon or a call to sort out so I send DSTV another message to say that I am assuming they are not interested in resolving the matter. Again they demanded a bank statement and I was told they cannot recon the account without a bank statement and the statement must reflect the DSTV account number. I have been in Accounts Receivable for many years and know that that is more bull**** and the reference on the bank statement reads Multichoice DSTV which should be sufficient. To me it seems as if DSTV is not interested in doing actual work. I have contacted the bank and looked at the statements for the last 4 months and there are no reversals for funds that did not clear. I am now sick and tired of this back and forth and waste of my time and energy. I demanded that a customer service manager call me to resolve this but I am still waiting. Clearly DSTV is all about collecting money and does not care about their customers or customer service. I will definately take my business elsewhere and I will also share my negative experience on every platform I can.