Poor customer service

Dstv has the worst customer service. I sent them a message on Facebook to find out why my pricelock amount was increased and they sent me a message saying that they don't know what happened and they will communicate once the matter is resolved.Two days later no communication from them then I decided to call them and after I explain the problem I get put on hold for +- 20 min and on their Facebook they keep say they are waiting for feedback. I can't deal with dstv anymore!!!