POOR CUSTOMER SERVICE

<p>My wife has been a long standing and loyal customer of Multichoice for many years. During all these years our account has never been in arrears.</p> <p> </p> <p>In Dec 2016 we opted to upgrade to the explora on the "Price Lock" package. The debit order was processed for Dec together with our box office acount. However the payments for Jan, Feb and March on the Price Lock was not deducted but the box office amounts due were deducted.</p> <p> </p> <p>During March 2017 we encountered a problem with lighting and my wife called Multichoice ......at this point she was informed that the account was in arrears with 3 payments and we re requested that a payment arrangement be made in order to get the account up to date. The call centre operator informed that she could not make the arrangement and the request would be escalated to a supervisor who would call back to assist. This has never happened and after numerous telephonic and e-mail requests we were told the same story with no response from Multichoice at all.</p> <p> </p> <p>This morning my wife received an SMS from a laywer who informed her that the account had been handed over for collection. This is in my view appaling and I have never experienced such poor service and bad treatment from a service provider</p>