Poor customer service

<p>I’ve been a loyal dstv customer for several years now. This dstv price lock is a complete and utter mess. I’ve ordered my decoder more than 8 days ago, application was approved and received a call to confirm delivery within 2-4 days days ago. I’ve had to make several calls, sent an email and still nobody can tell me what is going on. When you call the call centre they tell you that it has been escalated and you’ll have a response in 24 hours. It is now another 48 hours later and still no response. They keep you on line for 16 minutes for a supervisor. Still no success and no feedback from a supervisor. This is appalling and disgusting to say the least. </p> <p> </p>