Poor customer service

<p>I went to DSTV in Randburg as I had numerous encounters where my Extra was not working.</p> <p>We had to constantly reboot our machines and in most cases the Extra view would still not pick up any heart beat/connection from the Explorer.</p> <p>Consultant assistant “Musi “ assisted advised we need to do a smartcard swap as well as Extra view decoder needed to replaced.</p> <p>This was my words .”When I get home to we just reconnect device and plug this in ,will this decoder work ? .Musi confirmed YES you just plug device back once you plug this in it will pick up the explorer and everything will work as it should “.</p> <p>Got up reconnected the Extra view.----We had no picture black +white lines across both channel.</p> <p>We have NO picture + sound.</p> <p>Left with no option we have to contact the call center.</p> <p>Staff are really very *********** and in most cases have no idea how to assist a person.</p> <p>Called three times yesterday spoke to Monroe and to Mahu.</p> <p>As of this morning 12.1.2017 only the EXPLORER IS WORKING as the Extra view is not working.</p> <p>This is really frustrating as we are expected to constantly ensure are accounts are paid yet service /instruments are not working and or connecting as it should.</p> <p> </p> <p>Account ********** 0</p> <p> </p> <p>Contact ********** 726</p> <p> </p>