JA
Justin A

1 reviews | Active since Dec 2013

17 Oct 2016, 10:07

Poor customer service

<p>I have been wanting the new DSTV package were i get the explora and installation for a set montlhy fee over two years, i have phoned about 4 weeks ago and they say that someone will come back to me, i phoned again on Monday the 11th October 2016 and then Friday the 14th October 2016, with promises that someone will call me back, till now i have had no feedback, DSTV your customer service is pathetic and non existent</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Oct 2016, 10:22
Official

Dear Justin

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Oct 2016, 11:42
Official

Good day

Thank you bring this matter to our attention.

Please accept our apologies for the level of service you received in this regards

We have escalated your concerns to our Price Lock department four urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

Best regards,