Poor customer service

Requested a settlement amount and paid the full settlement amount given of R1908. I requested confirmation that the full settlement was received and that I no longer our your company anything for the remainder of my subscription. To date no one has gotten back to me since I requested this a week ago.

Please provide me with the confirmation of the below.

Account paid and settled in full. My viewing experience won't be affected. No more debit orders will be going off from my account.