1 reviews | Active since Oct 2017
Poor customer service
After numerous of calls from my side due to adhoc payment that didn't went through due to their error i had to pay not only a penalty with the payment but dealing with numerous *********** employees that just kept saying sorry and that they escalating the problem from which i'll get a call which i never got. Multichoice has become a nightmare to deal with and i would not recommend their service to anyone. I'm looking at other alternatives which will be more user friendly and more helpful. I've had to spend hours on a line loosing plenty of airtime which was not reimbursed to me due to a fault on their side. I'm still waiting on feedback from them to take the penalty fee off which i doubt will happen cause their finance department seems very much *********** as well.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I received a call from one of your colleagues after resolving the issue that was on your side and she gave me a box office voucher of R35. After renting a movie I'm being charged for it now and after phoning yet again numerous of times to have this resolved all I'm being told is they will escalate the problem but i need to contact the Hello Peter team. Apparently the voucher was never captured to my account nor was the call logged in that I received. This is ridiculous that I need to call every time using up my airtime for a voucher I was promised but now have to pay for. And somehow in this whole issue no one is competent to assist me even. I'm one frustrated customer.
I received a call from one of your colleagues after resolving the issue that was on your side and she gave me a box office voucher of R35. After renting a movie I'm being charged for it now and after phoning yet again numerous of times to have this resolved all I'm being told is they will escalate the problem but i need to contact the Hello Peter team. Apparently the voucher was never captured to my account nor was the call logged in that I received. This is ridiculous that I need to call every time using up my airtime for a voucher I was promised but now have to pay for. And somehow in this whole issue no one is competent to assist me even. I'm one frustrated customer.