Poor customer service

Multichoice doesn’t take their customers seriously and would rather protect their bogus installer than listen to their customer. I sent a complaint earlier today about an installer who charged me to ‘fix’ the problem with my hard drive and 2 days later it wasn’t working only for the installer to say I must take the decoder to Multichoice. A Nokuthula calls me, defending the installer and requesting information I had already provided in my initial email. I am beyond ****ed off. The audacity to call me at 9pm to tell me nonsense. I paid over R3k, now I must drive to Randburg from Pretoria to again be told there is nothing wrong so they can get away with replacing the decoder which I pay monthly insurance on.