POOR CUSTOMER SERVICE

I was at DStv Randburg Walk In Centre trying to resolve my pricelock billing issue. I tthought if i could rush there during my lunch break i would solve the matter once and for all. After 2 hours of waiting to be served and eventually being served at counter 24 and waiting for feedback i asked the lady to call me back as i had to rush back to work after 2.30pm and guess what 16days later i am still waiting for that call and nothing has been resolved yet. Ticket 4536 issued 30 March 2022 at 13.20