Poor customer servce at DSTV

I have been having issues with my DSTV downgrade for the past few months and after complaining I was assured the problem will be fixed (I spoke to Lesedi over the phone). The current status is that my downgrade is effective (only on the DSTV Now App) but on the wrong decoder meaning that I cannot watch DSTV on the TV. The Showmax subscription is also not reconnected. I have paid R209 as per the instruction (R110 for Access package and R99 for Showmax). I need the reconnection to be effective on the right decoder and the showmax subscription to work. Also how do I remove the old decoders from my profile as I only have 1 working decoder. It is extremely difficult to get hold of people to help as DSTV cut costs by letting go of call Centre employees. The BOT on WhatsApp is useless is solving problems.