Poor customer seevice

I have a premium account with Multichoice and they have been deducting monthly subscription fee from my account. Yesterday the service was deactivated in that I owe them R2661.00 in arrears. However, no one could explain which month were not deducted. The guy I spoke to said it’s mistake from their side due to system migration and they will sort it out. I’m told they are investigating, the floor Manager by the name of Thevan said he will send me an email of the outcome after an hour and that was yesterday at 18:04 to date I have not received any feedback from them. I think time has come for an alternative service provider or move on line (Netflix) because multichoice does not value its customers anymore. We need to report multichoice to Consumer Protector and ICASA.