Poor Customer experience and in consistency of staff

<p>On the 21/11/2016, I called the Multichoice helpdesk to enquire about the a tenporary suspension of a zaa tv stand alone account. i spoke to a guy by the naem odf Armi..ref # ********** 2-I13. He advised that I cannot do it> I asked why as at the endof the day is should not matter what service i have with them, they need to asssist or advise the client accordingly. As per him, he mentioned that DSTV did advise the client, i asked for confirmation of this information from him/DSTV. (please listent o the call recording). Later in the day i caled again as i was not happy with what he said, i got to a consultant by the name of Pakiso (call ref # ********** 2-I39). i enquired about temporarily susp my account as well, as i have the Indian bouquet and then went on further of asking about the Zee Tv stand alone account in the name of R Rama. (father in-law). Pakiso, said it can be done. i thus even asekd for the above ref # so that i can refer back to it). </p> <p>I again caleld after couple mins and got through to Innocent(Ref # ********** 2-I16). he said the same as Pakiso, that i can temporarily susp the account whilst away. I wold like to complian about the inconssitency of service delviery and this unacceptable that 2 out of 3 people from the call centre quoted me differently from the 3rd person. I also requrested for a supervisor to call me back, Lungile Sishi did call back. i told her of the above and that i was not happy about the inconsistency of the information that was proved and that i needed to temp susp the account. She said she will speak to someone senior and come back to me. She called me this morning, to advise that she cannot assist in suspending the account temporarily, as per the information she got provided by her senior, Jabulile Tlhapane. As a loyal paying customer, thi is unacceptable to me and I ned to know what is DSTV goning to do about this> i need this matter resolved immacably and with a postive response, as I have been inconvenienced.</p>