Poor Customer Centricity!!!!

I have been a dstv client for over a decade.I called on the 23/06/2025 to have my extra view removed from my package on the explora as I have 2 dstv subscriptions(both compact). Spoke to a lady, Nicole Plaatjies. She could not provide answers why the premium is not decreasing since extra view was removed, instead she repeatedly said 'this is what i see on the system sir'.No application of the client services, besides reading from the system. She is very *********** and interrupted me whilst trying to explain to her. I need someone competent to explain to me why from April my premium went up to R958 from R836. I'm on price lock for both subscriptions. She even told me her supervisor just went home 5 min after she could not assist me. My ID number is ***. Please listen to the call made on this day at 9:37pm. I need proper customer service on my account, not what I received from Nicole!!!!!