Poor Customer Care & Service

My Step-dad called the customer service to assist him with getting his DSTV linked to my moms Ipad. The consultant that was assisting him was very impatient and asked if there "is anyone young around to help?" . That is a disgusting comment, my step dad is quite clued up with technology, they were trying to send a authentication code to his phone and it was not coming through to his phone..... With Nextflix and other streaming apps on the market , most of DSTV's clients are the older folk as majority of young people prefer to stream movies. If they are not careful as to how they treat their remaining customers, their product will die out.

My parents have been loyal customers of DSTV since they started out and although they have Fibre , they have decided to stay loyal to DSTV and then they get treated like this ? Very unfair and unnecessary .... This kind of service is disgusting considering...