Poor customer care experience
I called Multi-Choice's Jhb Call Centre ( ********** ) at 10h05 yesterday to change my debit order date. Consultant couldn't apparently help since I bank with Investec and, instead, instructed me to go to nearest service centre for assistance. She was quite adamant that I would have done the same when my account was initially approved even though I told her that I had never been to a service centre of theirs - there was no such requirement when I opened my account with back in 2005. I then asked to speak to a supervisor which didn't happen immediately because he/she was on another call. Consultant asked if I could be called back but I declined that offer insisting on holding because I didn't trust they would call me back. After 23 minutes I eventually relented to her insistence I be called back since the supervisor was on a "long call".
It's now almost 26 hours later and I am yet to be called back as I had feared. This really is shoddy service.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Aug 2018, 20:34Dear Luthando Mtshaulana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Aug 2018, 20:34
Official
Dear Luthando Mtshaulana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
06 Aug 2018, 12:31Am still waiting for a response to my - 5 days after I initially lodged my complaint. This is really appalling for a business that supposedly proves itself on providing the best service for its premium customers!!
's update06 Aug 2018, 12:31
Reviewer Update
Am still waiting for a response to my - 5 days after I initially lodged my complaint. This is really appalling for a business that supposedly proves itself on providing the best service for its premium customers!!