Poor Customer Care & Billing - Xtraview Package

The customer care team for Saturday the 5th of February are trying to ***** my hard earned money from me. I called in just to swap a non working decoder on my account with another working decoder which is a non-financial event and guess what after all was said and done from owing R331 for 1st of March i now owe DSTV R1085 for that period. From paying a monthly bill via debit order of R899 they now want me to pay R1208 a month. Who in their right mind would accept such ****************