FS
Felicity S
1 reviews | Active since May 2013
02 Sept 2024, 20:01
Poor customer care and abuse of debit orders
On Friday 30th august, I went to MULTICHOICE walk-in centre in Randburg to apply for a R29.00 ( easy view) subscription which includes xtra view plus insurance for two explorer decoders , the total amounted to +/- R240 / month lord and behold today a debit order of R1259.30 gets deducted from account. The channel is blocked on both tv sets. No explanation given
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Sept 2024, 20:15Hi Felicity,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Sept 2024, 20:15
Official
Hi Felicity,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
FS
Felicity S's updateReviewer Update
04 Sept 2024, 13:35I believe you added a life cover to my decoder insurances, never authorized a life cover insurance. I only insured the two decoders .
FS
Felicity S's update04 Sept 2024, 13:35
Reviewer Update
I believe you added a life cover to my decoder insurances, never authorized a life cover insurance. I only insured the two decoders .
FS
Felicity S's updateReviewer Update
04 Oct 2024, 07:34ENQUIRY REFERENCE NUMBER : ***Good day
Thank you for contacting escalation billing.
Please kindly note that we received your payment that you made on your account. Please note that your payment is reflecting on your account, however to reconnect your services you will need to make additional payment of ( R 705.93 ) that is due on the ( 6 September 2024 ). Please note that once the payment is made on the account your services will reconnect. as we received your email regarding your DSTV account.
A valid PDF proof of payment (we do not accept screenshots).
If your query is not related to proof of payment please email ***.
Kind Regards
I was phoned by Elizabeth Mashiloane on the 27 September 2024 informing me that my dispute was resolved and all the insurance arrears were reversed , to have my signal restored I should pay R183.83 which I paid .The service was then restored.On Monday morning the the 30th September my signal was blocked again as usual. On the 3rd September I received the above ☝️ email from Xolani Shabalala from billing section saying I owe R705.93.This is not ok DStv please correct your communication between your billing and insurance section, how possible is it that I owe you when you’re a pay tunnel and for insurance as well how can one owe an insurance premium?
Thank you for contacting escalation billing.
Please kindly note that we received your payment that you made on your account. Please note that your payment is reflecting on your account, however to reconnect your services you will need to make additional payment of ( R 705.93 ) that is due on the ( 6 September 2024 ). Please note that once the payment is made on the account your services will reconnect. as we received your email regarding your DSTV account.
A valid PDF proof of payment (we do not accept screenshots).
If your query is not related to proof of payment please email ***.
Kind Regards
I was phoned by Elizabeth Mashiloane on the 27 September 2024 informing me that my dispute was resolved and all the insurance arrears were reversed , to have my signal restored I should pay R183.83 which I paid .The service was then restored.On Monday morning the the 30th September my signal was blocked again as usual. On the 3rd September I received the above ☝️ email from Xolani Shabalala from billing section saying I owe R705.93.This is not ok DStv please correct your communication between your billing and insurance section, how possible is it that I owe you when you’re a pay tunnel and for insurance as well how can one owe an insurance premium?
FS
Felicity S's update04 Oct 2024, 07:34
Reviewer Update
ENQUIRY REFERENCE NUMBER : ***Good day
Thank you for contacting escalation billing.
Please kindly note that we received your payment that you made on your account. Please note that your payment is reflecting on your account, however to reconnect your services you will need to make additional payment of ( R 705.93 ) that is due on the ( 6 September 2024 ). Please note that once the payment is made on the account your services will reconnect. as we received your email regarding your DSTV account.
A valid PDF proof of payment (we do not accept screenshots).
If your query is not related to proof of payment please email ***.
Kind Regards
I was phoned by Elizabeth Mashiloane on the 27 September 2024 informing me that my dispute was resolved and all the insurance arrears were reversed , to have my signal restored I should pay R183.83 which I paid .The service was then restored.On Monday morning the the 30th September my signal was blocked again as usual. On the 3rd September I received the above ☝️ email from Xolani Shabalala from billing section saying I owe R705.93.This is not ok DStv please correct your communication between your billing and insurance section, how possible is it that I owe you when you’re a pay tunnel and for insurance as well how can one owe an insurance premium?
Thank you for contacting escalation billing.
Please kindly note that we received your payment that you made on your account. Please note that your payment is reflecting on your account, however to reconnect your services you will need to make additional payment of ( R 705.93 ) that is due on the ( 6 September 2024 ). Please note that once the payment is made on the account your services will reconnect. as we received your email regarding your DSTV account.
A valid PDF proof of payment (we do not accept screenshots).
If your query is not related to proof of payment please email ***.
Kind Regards
I was phoned by Elizabeth Mashiloane on the 27 September 2024 informing me that my dispute was resolved and all the insurance arrears were reversed , to have my signal restored I should pay R183.83 which I paid .The service was then restored.On Monday morning the the 30th September my signal was blocked again as usual. On the 3rd September I received the above ☝️ email from Xolani Shabalala from billing section saying I owe R705.93.This is not ok DStv please correct your communication between your billing and insurance section, how possible is it that I owe you when you’re a pay tunnel and for insurance as well how can one owe an insurance premium?
FS
Felicity S's updateReviewer Update
04 Oct 2024, 07:47I previously spoke to Sandile on 9/9/ 2024 @ 14h29 , Then Maremane Dikgale on25/9/2024 and finally Elizabeth Mashiloane on 27/09/2024 informing me that the dispute is resolved my signal will be restored after paid R183.83 . Diligently paid and sent the proof of payment to these emails: *** and *** respectively to cushion the inconvenience of being switched off by anyone who resumes their shift because one never deals with one person it’s multiple personnel from various shifts. I tried to call MULTICHOICE customer care Randburg *** , my calls are on call barring why?
FS
Felicity S's update04 Oct 2024, 07:47
Reviewer Update
I previously spoke to Sandile on 9/9/ 2024 @ 14h29 , Then Maremane Dikgale on25/9/2024 and finally Elizabeth Mashiloane on 27/09/2024 informing me that the dispute is resolved my signal will be restored after paid R183.83 . Diligently paid and sent the proof of payment to these emails: *** and *** respectively to cushion the inconvenience of being switched off by anyone who resumes their shift because one never deals with one person it’s multiple personnel from various shifts. I tried to call MULTICHOICE customer care Randburg *** , my calls are on call barring why?