Poor customer care

I went to cancel my old dstv and bought a new 1,the service was very poor instead the ladies who works there the were busy chatting and not paying attention to me, I spent the whole I there, when I exit the store I asked wen Wil they come to install they told me that in an hour, since I waited until the next day after 13h00 I called the store and the lady gave attitude and drop my call, I so feel disrespected n am very disappointed I just wish to return the whole package coz am not even sure wen will it be installed, a very bad experience