Poor customer care

I lodged an explorer subscription request last Saturday via the sms code. The agent called on Tuesday which I complained on call delays.<br> He suggested he cannot help me because of my existing account and then suggested he should give my wife a call there and then which he agreed and took details.<br> 2 days later the agent has not called.<br> I understand the monopoly Multichoice has over its clients but I still expect to be treated with decency and respect. <br>