POOR CUSTOEMR SERVICE

Good day

This is the 5th review im writting and up until today i am not getting feedback or response from multi choice, after numerous phone calls, every time i just hear we have escalated it, spending over 200 worth of airtime, some of the staff are incompentent and does not even understand a word you saying, im stilll waiting for my money that was debit twice, and i requested a settlement letter, and still no response this is holding up my loan application as multi choice somehow is ****en listed under loan, how the hell that is possible i dont no